Frequently Asked Questions
Everything you need to know about bringing Nellie's into your home.
What is the standard shipping timeframe for home decor items?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Does Nellie's offer a return policy for furniture?
Yes, we offer a 30-day return window for most furniture items. Products must be in their original packaging and unassembled to qualify for a full refund, minus shipping costs.
Are your textiles and linens sustainably sourced?
At Nellie's, we prioritize quality and ethics. 85% of our textile collection is made from Oeko-Tex certified organic cotton and sustainable linen blends.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email containing a tracking number and a link to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger home purchases.
Do you offer interior design consultations?
We currently offer complimentary 15-minute virtual styling sessions to help you choose the perfect pieces for your space. Contact our support team to book an appointment.