Returns & Exchanges

At Nellie's, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for all unused and original-packaged items. If your purchase doesn't perfectly fit your space, our team is here to help you find a better match or process a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original boxes.

• 3.
  Ship Your Items

  Drop off your package at any authorized carrier location and keep your tracking receipt for updates on the transit status.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.